Neo Tourism™ Privacy Policy
Neo Tourism™ respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, share, and protect your data.
Data Controller Details
1 Introduction
Neo Tourism™ respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, search for flights, make a booking, make a payment, submit a holiday enquiry, contact us, use live chat, leave a review, subscribe to updates, or otherwise interact with Neo Tourism™.
This Privacy Policy also explains your data protection rights under applicable regulations.
2 Who We Are
Neo Tourism Ltd is a travel agency business that arranges flights, holidays, accommodation, transfers, tours, payments, customer support and related travel services.
For the purposes of data protection law, Neo Tourism Ltd is the controller of personal information we collect and use for our own business purposes.
In some cases, airlines, hotels, payment processors, review platforms, technology providers, or other suppliers may act as separate controllers or processors depending on how they use your information.
3 Contact Details for Privacy Matters
If you have questions about this Privacy Policy or the personal information we hold about you, please contact:
Neo Tourism Ltd
5th Floor, 167–169 Great Portland Street
London W1W 5PF, United Kingdom
Email: [email protected]
Telephone / WhatsApp: 020 3026 6255
Please mark privacy-related emails with the subject line: Data Protection Request.
4 Personal Information We Collect
We may collect and use the following categories of personal information:
- Full name & title
- Gender (where required for booking)
- Date of birth & nationality
- Passport / travel document details
- Passenger type (adult, child, infant)
- Email address
- Telephone & WhatsApp numbers
- Residential address (where required)
- Emergency contact information
- Departure airport & destination
- Travel & return dates, routes, airlines
- Flight numbers & cabin class
- Baggage, seating & meal requests
- Special assistance requests
- Supplier & Neo Tourism™ references
- Payment amount, currency, date & status
- Transaction & booking references
- Billing details & payment method
- Last 4 digits & card brand (from gateway)
- Emails, WhatsApp & phone call notes
- Live chat messages & contact forms
- Support & complaint records
- Booking & payment confirmations
- IP address, device & browser type
- Operating system & pages visited
- Search activity & form submissions
- Cookies & technical security logs
Neo Tourism™ does not store full card numbers, CVV codes, or full payment-card details on its own website servers. Online card payments are processed through secure payment providers.
5 How We Collect Personal Information
We collect personal information directly from you when you visit our website, search for flights, submit passenger details, request a booking, make an online payment, submit a holiday enquiry, contact us via phone/email/WhatsApp/chat, subscribe to newsletters, or leave reviews.
We may also receive information from third parties including airlines, hotels, travel suppliers, payment processors, fraud prevention tools, review platforms, analytics tools, and technology providers.
6 Why We Use Your Personal Information
Searching, arranging, processing, managing and supporting bookings (flights, holidays, hotels, transfers). Lawful basis: Contract, Legitimate interests.
Processing transactions, issuing receipts, verifying cardholder authorization, preventing fraud and managing payment disputes. Lawful basis: Contract, Legitimate interests, Legal obligation.
Sending booking updates, confirmations, support responses, and holiday enquiry quotes. Lawful basis: Contract, Legitimate interests.
Improving website performance, monitoring security, and sending offers/newsletters where subscribed. Lawful basis: Consent, Legitimate interests.
7 Special Category Data
In most cases, Neo Tourism™ does not collect special category data. However, travel requests may reveal health or accessibility details (e.g. wheelchair assistance, medical needs, dietary allergies).
Where provided, we use such information solely to arrange the requested travel support with carriers or suppliers.
8 Children's Information
Bookings may include children or infants. Passenger details for minors must be provided by the Lead Passenger, parent, or authorized adult. Neo Tourism™ does not knowingly collect children's data for marketing purposes.
9 Payment Card Information
Online card payments are handled via PCI-compliant secure payment gateways. Neo Tourism™ never stores full credit/debit card numbers or CVV security codes on website servers.
We may retain limited transaction details (reference, amount, date, card brand, last 4 digits) for booking matching, receipts, accounting, and fraud protection.
10 Sharing Personal Information
We share information with trusted third parties only as necessary to fulfill travel bookings and operate our business:
- Airlines, hotels, tour operators, and transfer providers
- Global Distribution Systems (GDS) and Flight API networks
- Payment processors, banks, and fraud-prevention providers
- Web hosting, IT security, communication, and messaging partners
- Accountants, legal advisers, and regulatory authorities where required
11 International Transfers
International travel bookings require personal information to be shared with overseas airlines, hotels, destination suppliers, and border authorities outside the United Kingdom.
Where required, we ensure appropriate safeguards are in place for international data transfers.
12 Data Retention Periods
We keep personal information only for as long as necessary. Indicative retention periods:
13 How We Protect Personal Information
We use robust technical and organizational security measures, including SSL encryption, strict access controls, password policies, secure hosting, staff training, and data minimization.
14 Cookies and Tracking Technologies
Our website uses essential and performance cookies to enable site navigation, remember preferences, measure analytics, and support security. You can manage cookies in your browser settings.
15 Analytics and Advertising
We may use Google Analytics, Meta Pixel, and advertising measurement tools to understand customer experience and campaign effectiveness. Where required by law, consent is requested before tracking.
16 Marketing Communications
You can unsubscribe from marketing emails at any time using the link in our messages or by contacting us. We will never sell your personal details to third parties for marketing.
17 Reviews and Testimonials
If you submit a customer review, we may display your name, rating, review text, and review date on our website or marketing pages.
18 Live Chat, WhatsApp and Communications
Communication records (live chat, WhatsApp, phone notes, email) are kept to assist with enquiries, verify instructions, protect against fraud, and support your travel bookings.
19 Fraud Prevention, Disputes & Chargeback Evidence
We process booking, payment, IP, device, and communication logs to prevent fraud, manage chargebacks, and respond to payment disputes with card issuers, payment providers, and legal authorities.
20 Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion or restriction of processing
- Object to processing & request data portability
- Withdraw consent where applicable
To exercise rights, email [email protected].
21 Complaints
If you have concerns about our data handling, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
22 Third-Party Websites and Services
Our website may contain links to external supplier sites. Neo Tourism™ is not responsible for the privacy practices or content of third-party platforms.
23 Changes to This Privacy Policy
Neo Tourism™ may update this policy periodically. The latest version will always be published on our website.
24 Short Payment Privacy Notice for Checkout Page
"Your payment is processed securely by our payment provider. Neo Tourism™ does not store your full card number or CVV on our website servers. We may store limited payment information, such as transaction reference, amount, payment status and booking reference, to match your payment to your booking, issue confirmations, prevent fraud and manage disputes."
25 Short Booking Privacy Notice for Passenger Details Page
"We collect passenger and contact information to search, arrange, process and support your booking. Your details may be shared with airlines, travel suppliers, payment processors and technology providers where necessary to provide your travel services. Please make sure all passenger details match the travel documents exactly."